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Frequently asked
How do I contact the property directly?
Open the booking from My Bookings and use the Message Host button. Most hosts reply within a few hours; urgent requests can be flagged for 24/7 escalation.
Can I book on behalf of someone else?
Yes. Add the guest's details in step 2 of checkout. The lead booker retains responsibility for payment, but the guest will receive their own confirmation and check-in instructions.
What is the Genius loyalty program?
Genius rewards repeat travelers with instant discounts and free breakfast at participating properties. Tiers refresh every 12 months based on completed stays.
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